We at Red River Paddle what to get you out on the water. Either by selling you the board that is best for you or selling you the gear to make your experience that much better. Therefore we will work towards making that happen.
If for any reason the item you receive is faulty or you are unhappy with it, please contact us as soon as possible to see what is the best course of action to take and return the item in question within 10 days of purchase. If you are required to return the item it must be in original condition in the packaging.
Please note that return shipping fees are the customer’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage during the shipping of the returned goods). You are responsible for items sent back to us until they are received by ourselves. We therefore highly recommend returning items using an insured method such as recorded delivery that will need to be signed for by us. If goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.